![]() Issue #2: If your digitizer is unresponsive and does not detect touch on the screen How to do force restart if your screen is black or frozen Reattempt the repair and make certain your new part is fully installed.If there is no back light in addition to no display, your new LCD is not plugged in correctly. ![]() Check to see if your screens’ back light is on.Close everything up and power on the device. Lastly, connect the battery connector.Reconnect all connectors for the screen.When reconnecting the cables back onto the board, ensure that the pins align properly and that you get a tactile click when reconnecting.Re-seat the battery connector and the connectors for the LCD or Digitizer.If steps above don't work, try to reseat the battery again with steps below.Then reattach the battery and hold down the power button. If step A does not work, try disconnecting the battery connection and holding the power button down for twenty second.A soft reset will clear your device of any temporary data that is blocking your new part from working. Do a soft reset by pressing both the home and power button for 15 seconds.Blank and white screens are usually a sign of the internal software not wanting to accept the new parts. Issue # 1: Does not turn on and now has a black or white screenĮxplanation: This is normally a software calibration issue. Clean the digitizer flex cable with ethyl alcohol (C2H5OH) and carefully attempt to reattach the cables make sure all cables and connections are secure. ![]() Microsoft Support for Troubleshooting Touch Issues with Surface: General Troubleshooting Steps (This fixes a lot of issues) 1. Troubleshooting for Microsoft Surface and LCD Screen Replacement Here are common issues and how to resolve. ![]()
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